Pheasant Run Resort Saint Charles, Saint Charles

The hotel had a convenient location near the car auction we were visiting, but the water puddles around the property were a hazard. The rooms were very outdated and dirty, although the staff was friendly and helpful.

The hotel had a mix of positives and negatives. The rooms, while well-appointed and comfortable, looked unclean due to the dated decor. Service was outstanding, with professional and cheerful staff. The location had nice surroundings but some areas needed maintenance. The dining experience offered a good selection with reasonable prices. Overall, a comfortable stay with some room for improvement.

The Pheasant Room Resort offers nice-sized rooms with plenty of electrical outlets, but they are a bit dated and worn. The service, except for the bare minimum, was friendly and apologetic. The location boasts enormous landscaped grounds with various pools, a spa tub, and lovely river areas, providing a true getaway feeling. The dining experience was good but had some issues with pricing. The facilities are generally well-maintained.

The hotel feels a bit dated, but the pool is a nice feature. The service was good, despite some unwelcome surveillance. The location offers amenities, although it may seem like a cheesy haunted house. The dining experience had its high and low points, with some fantastic dishes but also disappointments.

My stay at this hotel was a mixed experience. The rooms were clean, styled nicely, and spacious, but the shower head was a bit low for my husband and his brothers. We didn't spend much time in the resort as we explored the town mostly but found the room to be a comfortable place for sleep.